Quick Comparison
| Firm | Founded / Tenure & Credentials | Services & Specialties | Geographic Focus |
|---|---|---|---|
| Daniel B. Hefner Plumbing Company | 1919 founding (106 years); four Hefner generations; Daniel Hefner Owner | NC Master Plumber License #247 (founding-era issuance) | North Charlotte HQ (5527 Racine Avenue, NC 28269); Charlotte and Mecklenburg County |
| WyattWorks Plumbing Charlotte | 1979/1980 founding (45-46 years); family-owned across Ohio and North Carolina | BBB A+; Angie's List Super Service Award seven consecutive years; HomeAdvisor Elite | South End HQ (900 Remount Road, Charlotte, NC 28203); 25+ Greater Charlotte communities including Ballantyne, Concord, Fort Mill, Huntersville, Lake Norman, Matthews, Monroe, Mooresville, Pineville, Rock Hill |
| E.R, Plumbing Services | 1997 founding by David Parker (28 years); July 2024 merger with AirCare Heating and Cooling | BBB A+; 4.9-star Google with 4,626 reviews | East Charlotte / Mint Hill HQ (11345 Allen Station Drive, NC 28227); Fort Mill SC branch; Charlotte-Metro plus border-area |
| Superior Plumbing and Drains, LLC | Founder Tim Herms 30+ years field experience; veteran-owned | NC Master Plumber License #24001, BBB A+, 4.8-star with 1,000+ reviews | Monroe HQ (1506 Miller Street, NC 28110); Gastonia branch; Charlotte plus Monroe-Gastonia plus surrounding |
1. Daniel B. Hefner Plumbing Company
- Address: 5527 Racine Avenue, Charlotte, NC 28269
- Phone: (704) 598-3703
- Owner: Daniel Hefner
- Operating Team Members: Houston D. Hefner; Stephen P. Hearn
- Operating Since: 1919 (106 years of continuous family operation across four generations of the Hefner family)
- NC Master Plumber License: #247 (one of the lowest-numbered active North Carolina master plumber license numbers. Consistent with the firm’s founding-era credential issuance)
- Family Operating Profile: “Four generations of Quality and Customer Satisfaction”
- Service area: Charlotte and Mecklenburg County
- Website: danielbhefnerplumbing.com
Hefner Family Trade Practice Across Four Generations Since 1919
Daniel B. Hefner Plumbing Company has operated continuously since 1919, grounding 106 years of Charlotte plumbing service across four generations of Hefner family ownership. The 106-year footprint extends through the full Charlotte building stock evolution from the early-twentieth-century downtown commercial development through the 1920s-1930s prewar streetcar-suburb residential expansion across Dilworth. Myers Park and Eastover. The 1940s-1960s postwar suburban tract development across the Plaza Midwood and Cotswold corridors. The 1980s-1990s SouthPark and Ballantyne master-planned-community surge, the 2000s outer-suburban expansion through Huntersville and Cornelius and Concord, and the contemporary banking-headquarters-driven luxury renovation cycle plus the broader Charlotte-Mecklenburg metropolitan service market. The 5527 Racine Avenue headquarters places the firm geographically inside the North Charlotte corridor, with Daniel Hefner serving as Owner and Houston D. Hefner plus Stephen P. Hearn framing the current operating-team profile.
NC Master Plumber License #247 Plus Founding-Era Credential Profile
Daniel B. Hefner Plumbing operates under NC Master Plumber License #247, with the license number sitting among the lowest-numbered active North Carolina master plumber license numbers consistent with the firm’s 1919 founding-era credential issuance. The North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors administers individual master plumber licensing through sequentially numbered records, with low-numbered licenses (#247 in this case) reflecting older-era issuance heritage and higher-numbered licenses reflecting more recent issuance. The 106-year continuous service history combined with the founding-era license-number tenure forms a credential-and-tenure stack that distinguishes Daniel B. Hefner from contemporary newer-issued NC master plumber license holders. The four-generation family-trade tenure carries operational weight for Charlotte work because century-old building stock requires Carolinas-trade familiarity with how 1919-era Charlotte plumbing was specified through the original municipal water-and-sewer infrastructure (Charlotte Water dating to the late-nineteenth-century era).
North Charlotte Headquarters Plus Mecklenburg County Coverage
Daniel B. Hefner Plumbing operates from 5527 Racine Avenue in North Charlotte (ZIP 28269), with the headquarters position shaping daily-dispatch reach across Charlotte and Mecklenburg County. The North Charlotte position covers the historic downtown plus the inner-loop residential corridor (Dilworth, Plaza Midwood, NoDa, Belmont, Optimist Park, Wesley Heights, Wilmore, Wesley Heights, Cherry, Elizabeth, Eastover, Myers Park, Cotswold) plus the broader Charlotte-Mecklenburg metropolitan footprint. The four-generation Hefner family operating succession across 106 years preserves the trade-knowledge transfer through the major Charlotte residential development eras, with Carolinas-trade familiarity with how each construction era specified plumbing differently across Dilworth’s 1890s-1910s streetcar-suburb origins, Myers Park’s 1910s-1930s prewar luxury residential development, the 1940s-1960s postwar tract expansion across Cotswold and Beverly Woods, and the contemporary banking-headquarters-driven luxury renovation cycle.
Houston D. Hefner Plus Stephen P. Hearn Operating Team
The contemporary Daniel B. Hefner Plumbing operating team includes Daniel Hefner as Owner alongside Houston D. Hefner and Stephen P. Hearn as named operating-team members. The named-team working setup underpins the firm’s contemporary service-delivery profile, with multiple named family-and-trade-team members supporting the daily operating capacity across the Charlotte-Mecklenburg service area. The combined four-generation Hefner family lineage plus the Houston D. Hefner contemporary team-member presence preserves the family-trade continuity profile while the Stephen P. Hearn role extends the firm’s operating capacity through long-tenured trade-team members beyond the immediate Hefner family. The licensed-bonded-and-insured business profile roots the regulatory-credential foundation.
Charlotte’s Longest-Tenured Plumbing Practice Profile
The Daniel B. Hefner Plumbing 106-year continuous operating tenure places the firm among the longest-tenured continuously operating Charlotte plumbing practices, with the four-generation family succession and the founding-era NC Master Plumber License #247 producing an operating-history-and-credential profile that few Charlotte plumbing operations match across both depth and breadth dimensions. The 1919 founding-era origin pre-dates the major Charlotte banking-headquarters-driven population growth (Bank of America headquarters origin in 1874 + Wachovia merger era 1990s + Bank of America headquarters in Charlotte from 1998), the 1920s-1930s Charlotte trolley-suburb residential expansion, the postwar suburban development, and the contemporary tech-and-banking-driven Charlotte metro growth surge. The Carolinas-trade familiarity with how each Charlotte era specified plumbing differently across the diverse residential-and-commercial submarkets transfers across the Hefner family operating-generation succession.
2. WyattWorks Plumbing Charlotte
- Address: 900 Remount Road, Charlotte, NC 28203
- Phone: (704) 825-5000
- Operating Since: 1979/1980 (45-46 years of continuous family operation, with operations across Ohio and North Carolina)
- Operating Status: Family-owned and operated; founded with one pickup truck and the simple mission “to fix what’s broken”
- Operating Scale: “Warehouse on Wheels” concept; 24/7 call center
- Credentials: BBB A+ rating; Angie’s List Super Service Award seven consecutive years; HomeAdvisor Elite status; HomeAdvisor Screened; licensed. Certified. Bonded and insured technicians; background-checked and drug-tested staff
- Charitable Initiative: “Plumbing with a Purpose”. directs profits toward water-well construction in developing nations and workforce-training programs
- Service area: Greater Charlotte region across 25+ named submarkets
- Website: wyattworks.com/charlotte
One-Pickup-Truck Founding Era Through Cross-State Operating Profile
WyattWorks Plumbing has operated continuously since 1979/1980 with the founding-era origin tracing to one pickup truck and the operating mission “to fix what’s broken.” The 45-46 year footprint extends through the post-1980 Ohio residential expansion through the contemporary North Carolina expansion era, with the family-owned and operated positioning grounding the firm’s firm profile across both Ohio and North Carolina markets. The Charlotte location at 900 Remount Road in the South End / Wesley Heights corridor (ZIP 28203) places WyattWorks geographically inside the inner-loop Charlotte commercial-and-residential corridor, with daily-dispatch reach extending across the broader Greater Charlotte region. The “Warehouse on Wheels” operating concept plus the 24/7 call center support rapid-response service capacity across the 25+ named submarket service area.
BBB A+ Plus Seven-Year Angie’s Super Service Award Recognition
WyattWorks operates with BBB A+ rating, setting the third-party-verification credential foundation. Beyond the underlying BBB credential, the firm has received the Angie’s List Super Service Award seven consecutive years, framing an exceptionally deep customer-feedback-recognition profile across the recent Angie’s List platform. The HomeAdvisor Elite status plus the HomeAdvisor Screened credential supplement the Angie’s recognition with the HomeAdvisor platform’s vetting tier. The combined BBB plus seven-year Angie’s plus HomeAdvisor Elite credential stack distinguishes WyattWorks from single-platform-recognition Charlotte plumbing competitors. The licensed-certified-bonded-and-insured operating status plus the background-checked-and-drug-tested staff support the technician-vetting standard at a level above typical NC State licensing baseline.
Twenty-Five-Plus Community Greater Charlotte Service Footprint
WyattWorks Charlotte’s published 25+ named submarket service area covers the broad Greater Charlotte region. Ballantyne (the SouthPark-adjacent affluent corridor), China Grove (Rowan County), Clover (York County SC border). Concord (Cabarrus County. NASCAR Hall of Fame Charlotte Motor Speedway corridor). Denver (Lincoln County. Lake Norman west shore). Fort Mill (York County SC). Harrisburg (Cabarrus County). Highland Creek (North Charlotte master-planned-community). Huntersville (north-of-Charlotte Lake Norman corridor), Indian Trail (Union County south), Iredell County (Mooresville-Statesville corridor), Kannapolis (Cabarrus County north), Lake Norman (the regional reservoir corridor), Matthews (southeast inner-suburb), Mecklenburg County (the central Charlotte county), Mint Hill (east inner-suburb), Monroe (Union County southeast), Mooresville (Iredell County north), Myers Park (the inner-loop affluent enclave), Pineville (south inner-suburb), Rock Hill (York County SC), Salisbury (Rowan County north), Statesville (Iredell County north), Waxhaw (Union County southeast). The 25-community footprint distinguishes WyattWorks from neighborhood-supported Charlotte plumbers, with the breadth supporting both inner-Charlotte renovation work and the outer-suburban-and-cross-state-border service market through one operating dispatch model.
3. E.R. Plumbing Services (E.R. Services)
- Address (Mint Hill HQ): 11345 Allen Station Drive, Mint Hill, NC 28227
- Address (Fort Mill SC): 1974 Carolina Place Drive. Suite 216B. Fort Mill. SC 29708
- Phone: (704) 846-5371
- Founder / Owner: David Parker (three decades of plumbing business experience)
- Operating Since: 1997 (28 years of continuous service)
- Recent Combination: Combined with AirCare Heating and Cooling in July 2024 to form E.R. Services, Plumbing, Heating, and Cooling
- Credentials: 4.9-star Google rating with 4,626 customer reviews; BBB Accredited with A+ rating; ABC Board “very capable and ethical business” recognition
- Service area: Charlotte and broader Charlotte-Metro plus Fort Mill SC border-area
- Website: erservicesclt.com
David Parker Founding Era 1997 Plus 2024 AirCare Combination
E.R. Plumbing Services has operated continuously since 1997 under David Parker as founder and owner, with David’s three decades of plumbing business experience placing the firm’s founder operating-experience profile that pre-dates the firm’s 1997 founding by approximately five years. The 28-year footprint extends through the late-1990s Charlotte residential expansion through the 2000s Bank of America/Wachovia-driven residential growth, the 2008-2012 housing-market reset, the 2015-onward Charlotte tech-and-finance-driven population surge, and the contemporary Carolina border-area residential service market. In July 2024, E.R. Plumbing Services combined with AirCare Heating and Cooling to form E.R. Services, expanding the operating stance from plumbing-only into integrated plumbing-plus-HVAC service work. The contemporary E.R. Services brand reflects the dual-trade integrated home-services positioning across the 28-year continuous operating tenure.
NC-Plus-SC Border-Area Coverage Plus Mint Hill Operating Anchor
E.R. Services operates from a dual-state-border footprint with the Mint Hill (NC) headquarters at 11345 Allen Station Drive plus the Fort Mill (SC) secondary office at 1974 Carolina Place Drive Suite 216B. The Mint Hill position places E.R. inside the eastern Charlotte-Mecklenburg corridor, with daily-dispatch reach extending into the Indian Trail and Matthews submarkets and across the southern Mecklenburg County corridor. The Fort Mill SC office supports operating presence on the South Carolina side of the Charlotte-Metro region, supporting service work in the York County SC submarkets (Fort Mill, Tega Cay, Rock Hill, Indian Land) where the contemporary Charlotte-suburb residential growth has expanded across the state-line border. The dual-state operating posture distinguishes E.R. from single-state Charlotte plumbing competitors, with the breadth supporting both NC and SC service work through one operating dispatch model.
4,626 Google Reviews Plus ABC Board Recognition
E.R. Services maintains a 4.9-star Google rating across 4,626 customer reviews, rooting an notably deep contemporary customer-feedback-recognition profile that distinguishes E.R. from typical Charlotte plumbing competitors. The BBB Accredited Business status with A+ rating supplements the Google recognition with consumer-protection third-party verification. The ABC Board (Associated Builders and Contractors) “very capable and ethical business” recognition grounds the firm’s trade-association-credibility profile within the broader Charlotte construction industry. The combined 4,626 Google reviews plus BBB A+ plus ABC Board recognition produces a contemporary credential-and-recognition stack that few Charlotte plumbing operations match. The 24/7 emergency service profile rounds out the contemporary service-availability positioning.
4. Superior Plumbing and Drains, LLC
- Address (Monroe HQ): 1506 Miller Street, Monroe, NC 28110
- Address (Gastonia): 1669 Federal Avenue, Unit 1, Gastonia, NC 28052
- Phone (Monroe): (980) 372-7151
- Phone (Gastonia): (704) 765-6855
- Email: [email protected]
- Hours: Monday through Sunday, 8:00 AM to 5:00 PM. 365-day operations with same-day service
- Owner: Tim Herms. 30+ years of plumbing experience, 25+ years of NC Master Plumber license tenure
- Business Manager: Megan Elliott Herms
- Operating Status: Veteran-owned business
- NC Master Plumber License: #24001
- Credentials: BBB Accredited with A+ rating; 4.8-star rating across 1,000+ customer reviews; 365-day operations
- Service area: Charlotte plus Monroe plus Gastonia plus surrounding areas including Wadesboro. Hickory. Matthews. Bessemer City. Waxhaw. Concord. Belmont, Indian Trail
- Website: superiorplumbinganddrains.com
Tim Herms Operation With Twenty-Five-Year Master Plumber License Tenure
Superior Plumbing and Drains has operated under Tim Herms as owner across more than 25 years of NC Master Plumber license tenure. With Tim’s 30+ years of plumbing experience supporting the founder operating-experience profile. Megan Elliott Herms serves as Business Manager, grounding the present-era operating leadership team. The veteran-owned business positioning reflects Tim’s military-service background, with the veteran-owned designation distinguishing Superior from typical non-veteran Charlotte plumbing competitors. The 25+ year Master Plumber license tenure combined with the 30+ year cumulative founder plumbing experience creates a credential-and-experience stack that places the firm’s positioning in the long-tenured Charlotte-Metro plumbing market segment.
NC Master Plumber License #24001 Plus 365-Day Operations
Superior Plumbing operates under NC Master Plumber License #24001, positioning the firm’s regulatory-credential foundation under the North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors framework. The license-by-name profile (Tim Herms as named license holder) supports permit-pulling authority across the Charlotte-Metro service area. The 365-day operations profile with same-day service availability distinguishes Superior from weekday-only Charlotte plumbing competitors, with the seven-day operating-hours profile (Monday through Sunday 8:00 AM to 5:00 PM) supporting both scheduled-service and same-day-emergency-response work across the broader two-county service area. The BBB Accredited Business status with A+ rating plus the 4.8-star rating across 1,000+ customer reviews ground the contemporary third-party-verification profile.
Monroe-Plus-Gastonia Dual-Office Footprint
Superior Plumbing operates a dual-office footprint with the Monroe HQ at 1506 Miller Street in Union County and the Gastonia office at 1669 Federal Avenue in Gaston County. The Monroe headquarters places the firm in southeast Charlotte-Metro corridor (Union County, the Indian Trail-Matthews-Mint Hill submarket cluster), while the Gastonia office covers the western Charlotte-Metro corridor (Gaston County, the Belmont-Bessemer City-Cramerton submarket cluster). The two-county dual-office arrangement supports daily-dispatch reach across the southeastern and western Charlotte-Metro corridors that single-office Charlotte plumbers cannot efficiently cover. The 8-named-community service area covers the Charlotte-Mecklenburg core plus Monroe (Union County), Gastonia (Gaston County), Wadesboro (Anson County far southeast), Hickory (Catawba County far west), Matthews (southeast inner-suburb), Bessemer City (Gaston County), Waxhaw (Union County southeast), Concord (Cabarrus County north), Belmont (Gaston County), and Indian Trail (Union County south).
Reference Notes
Charlotte plumbing licensing runs through the North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors. The board issues master plumber licenses through sequentially numbered records. Low-numbered licenses (Daniel B. Hefner Plumbing’s License #247) reflect founding-era issuance from the early-20th-century state licensing program origin. The City of Charlotte Engineering and Property Management Department issues building permits within Charlotte city limits. Charlotte Water handles water-and-sewer connections and annual backflow-prevention-assembly testing.
Charlotte residential housing covers nearly 150 years. Late-19th-century downtown commercial-and-residential buildings still secure the core. Dilworth (founded 1891 by Edward Dilworth Latta) and Myers Park (founded 1911 by John Nolen) plus Eastover filled out the early-20th-century streetcar-suburb residential expansion. Postwar tract expansion built out Cotswold and Beverly Woods through 1940-1965. SouthPark and Ballantyne drove the 1980s-1990s master-planned surge. The 1998-onward Bank of America headquarters era drove population growth waves. Huntersville, Cornelius, and Lake Norman extended outer-suburban growth through the 2000s. Fort Mill, Tega Cay, and Indian Land in South Carolina root the contemporary cross-state-border Charlotte-Metro market.
The four firms profiled cover four positions on the Charlotte market arc. Daniel B. Hefner Plumbing Company (1919 founding, four-generation Hefner family, current Owner Daniel Hefner plus Houston D. Hefner and Stephen P. Hearn on the operating team, NC Master Plumber License #247) operates from a North Charlotte Racine Avenue headquarters. WyattWorks Plumbing Charlotte (1979/1980 founding with one pickup truck and the mission “to fix what’s broken”) holds BBB A+ plus seven consecutive Angie’s List Super Service Awards plus HomeAdvisor Elite status. The “Plumbing with a Purpose” charitable initiative directs profits to water-well construction in developing nations. WyattWorks operates from a South End Remount Road base across 25+ Greater Charlotte communities plus an Ohio operating arm. E.R. Plumbing Services (1997 founding by David Parker with three decades of plumbing business experience) combined with AirCare Heating and Cooling in July 2024 to form E.R. Services. The firm holds 4.9-star Google with 4,626 reviews plus BBB A+ across a Mint Hill NC plus Fort Mill SC dual-border footprint. Superior Plumbing and Drains, LLC (Tim Herms 25+ year NC Master Plumber tenure plus 30+ years cumulative plumbing experience. Megan Elliott Herms as Business Manager. NC Master Plumber License #24001) holds BBB A+ plus 4.8-star with 1,000+ reviews from a Monroe Union County HQ and Gastonia Gaston County office covering 10 communities across Charlotte-Mecklenburg. Union. Gaston. Cabarrus. Catawba and Anson Counties.
Verification paths run through the North Carolina State Board of Examiners online license lookup, BBB Charlotte listings, the PHCC of North Carolina directory, the City of Charlotte Engineering and Property Management Department contractor records, and the ABC Carolinas Chapter directory. Pre-1925 streetcar-suburb housing in Dilworth and Myers Park tilts toward Hefner’s 106-year four-generation depth. Multi-decade Angie’s recognition fits WyattWorks. Cross-border NC-SC service plus AirCare-merged HVAC scope fits E.R. Services. Veteran-owned multi-county service fits Superior.
Selection Methodology
Selection follows four criteria. First, continuous family ownership or founder-operator continuity outside the national rollup pattern. Second, verifiable NC Master Plumber license cross-checked via the NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors public lookup. Third, BBB Accreditation or equivalent third-party rating. Fourth, minimum 10-year continuous operating tenure with documented Charlotte, NC service coverage. Firms acquired by national franchise networks (Authority Brands’ Benjamin Franklin Plumbing, Neighborly’s Mr. Rooter, Service Experts, Roto-Rooter, Wrench Group, Redwood Services, Master Trades Group, ARS) are excluded.
Frequently Asked Questions
How do I verify a Charlotte, NC plumber’s license?
Use the NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors public licensee database at nclicensing.org. Search by license number or business name. Confirm active status, classification, bonding, and insurance before authorizing work.
What credentials should a Charlotte, NC plumber hold?
At minimum: NC Master Plumber credential plus general liability insurance and workers’ compensation coverage. Specialty work (gas line, backflow prevention, fire sprinkler, sewer lateral) requires additional credential layers.
How can I tell if a Charlotte, NC plumber is locally owned versus a national rollup?
Check ownership disclosures and acquisition history. National franchise brands typically operate under parent-company branding. Search the firm name plus “acquired” or “parent company” to surface ownership structure. The four firms in this directory all run as independent locally-owned operators.
When should I call an emergency plumber in Charlotte?
Burst pipes, sewer backups, gas leaks, no-water events, and water heater failures justify after-hours dispatch. Each firm in this directory offers either 24/7 emergency service or structured after-hours response.
Editorial Note
Compiled by the editorial team. Firm details cross-verified through state license databases, BBB business profiles, and firm-published websites where available. License numbers should be re-verified through the NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors public lookup before authorizing work. Information current as of the date below; firm details may change without notice. Last updated: 2026-05-10.